Patient steering
Patient steering: Guide every request to the right level of care.
Patient steering connects each stage of a care pathway. Requests are captured in a structured way and continue through on-site, hybrid or telemedical care.
One connected process
Steering does not end when an appointment is booked. It extends from the first request through care and documentation to the next appropriate step.
- Request and triage
- Routing into the appropriate care module
- Documentation and follow-up steering
The appropriate level of care
Not every request needs the same location or channel. A care pathway can lead to an on-site appointment, a hybrid process or telemedical treatment.
Distribute capacity across the network
Physician capacity can be considered across multiple sites. This lets a network address vacancies and underserved regions as a distribution problem, for example with a medical assistant on site and a physician joining remotely.
Align information with the process
Appointment booking, anamnesis, care and documentation are treated as one connected workflow. The existing systems and day-to-day work in the network determine which modules and interfaces are needed.
FAQ
What does patient steering mean at Ontara?
It describes the structured path from a request through triage and routing to documentation and follow-up steering.
Can one care pathway combine on-site and telemedical care?
Yes. The appropriate level of care may be on site, hybrid or telemedical. The specific process depends on the network and its care model.
Does the entire network have to change at once?
No. Ontara starts with one reversible module and extends the care pathway step by step.
Where does your care pathway stall?
Show us how requests move through your network today. Together, we can identify a useful first step.